Space Zone India

Cancellation & Refund Policy – Space Zone India

Effective Date: 22 Sep, 2025

Last Updated: 22 Sep, 2025

At Space Zone India, we value the commitment of students, institutions, and participants in our educational programs, events, and product purchases. This Cancellation & Refund Policy explains the terms under which cancellations, rescheduling, and refunds will be processed.

By registering for our Services or purchasing our Products, you agree to the following terms:

1. General Conditions

• All cancellations and refund requests must be submitted in writing via email to our official email address.
• Refunds, if applicable, will be processed only to the original payment method.
• Processing time for approved refunds may take 7–14 business days.
• Convenience charges, payment gateway charges, and taxes (if any) are non-refundable.

2. Cancellation of Training Programs, Workshops & Courses

• Before Program Start Date
  • Cancellation requests received at least 15 days before the scheduled program start date: 100% refund (excluding transaction charges).
  • Requests received 7–14 days before the program: 50% refund.
  • Requests received less than 7 days before the program: No refund.
• After Program Commencement
  • No refund will be provided once the program, course, or workshop has started.
  • In certain cases, subject to availability, participants may be offered a rescheduling option to attend a future batch instead of a refund.

3. Event Participation (Launches, Competitions, Conferences)

• Registration fees for events are generally non-refundable due to advance arrangements (venue, equipment, logistics).
• If the participant is unable to attend, a request for transfer of registration to another eligible student may be considered (subject to approval).
• If Space Zone India cancels or postpones an event due to unforeseen circumstances, participants will be offered either:
  • A full refund, or
  • A rescheduled event slot at no additional cost.

4. Product Purchases (Models, Kits, Merchandise)

• Products once purchased cannot be cancelled after dispatch.
• Refunds/Replacement are only eligible in the following cases:
  • Defective or damaged product received (with product unboxing video).
  • Wrong item delivered (with product unboxing video).
• The customer must notify us within 3 working days of delivery with proof (images/videos).
• Return shipping costs will be borne by the customer unless the error is from our side.

5. No-Show Policy

• If a registered participant does not attend the program/event without prior cancellation, no refund will be provided.

6. Program & Event Cancellations by Space Zone India

• In rare cases, due to unforeseen technical, safety, or administrative reasons, we may cancel or reschedule programs/events.
• In such cases, participants will receive:
  • A full refund of fees paid, OR
  • The option to attend the rescheduled program/event at no extra charge.

7. Force Majeure

• Space Zone India shall not be held responsible for cancellations, delays, or rescheduling caused by events beyond our control (natural disasters, government regulations, pandemics, accidents, strikes, etc.).
• In such cases, refunds may not be possible, but rescheduling or credit options may be offered.

8. Contact for Cancellations & Refunds